Being a Partner at National Association of Realtors (NAR) and a practicing Real Estate Agent, Tiffany Pantozzi has seen the industry change drastically over the years. With the changing times, the client is expected to do more business with a company that is more attuned to the desires and needs of their clients. For a long time, a house or condo was considered a security deposit, which would be paid upon sale. The client could live in their home for a long time, enjoying the benefits of the house, and the security deposit while paying the mortgage, or rent, for an extended period of time. There was no compromise on the quality of the dwelling – it was the nest egg for the young couple as they planned their first family.
Nowadays, a house or condo is considered a retirement facility, a second home for the retired couple, a vacation retreat, or even a first home for a small family. The client may not desire to make this kind of commitment when selling their home, but they certainly don’t want to forfeit the security deposit for the duration of the sell and rent, so the Realtor’s service is changing. New criteria are being set by the association, requiring more input from the sellers and their significant other, in order to determine the most suitable home or rental to the real estate market. As a result, the profession of being a Real Estate Agent is being transformed by the evolution of lifestyle and expectations.
Tiffany Pantozzi feels that clients expect more from their Realtors, as well as their home maintenance service. She also recognizes that the client has a different definition of ‘client service’ than she did when she was working. It is the Realtor who must initiate the conversation, define the new standards, and set the terms for a successful, fruitful relationship. If Tiffany Pantozzi, National Association of Realtors, is able to help her client achieve these goals, then she will have achieved more for herself and her profession than any of her peers.